Frequently Asked Questions

FAQ: USA

Any call or live chat made—whether with an EMBER Medic or your selected physician—is a flat-fee payment of $25. You can enter your payment details by accessing the account tab.

Yes, our EMBER Medic Network includes certified physicians and nurse practitioners. In a hospital setting, these physicians and nurses work daily to triage patients and determine which path of care is right for them.

EMBER Medics are unable to write prescriptions or provide a diagnosis at this time. Instead, EMBER Medics tell you where to go—whether that’s the emergency room, urgent care, or an appointment with your primary care provider—before you get to the waiting room and commit to a sky-high medical bill.

Our EMBER Medics are happy to answer any and all medical questions about symptoms that might be vague or confusing. We encourage you to connect with an EMBER Medic when your symptoms first emerge so you can receive care as soon as possible.

Your primary care physician or specialist will provide you with a unique QR code or referral link. Scan the code or click the link to automatically add them to your list of physicians. When you initiate a telehealth call or live chat, choose “Talk to my provider”.

With EMBER, you have full access and control over your health record. We only share your health record with responding physicians, and our encryption methods keep your personal information protected. All platforms are HIPAA compliant.

Receiving CPR from a trained professional before EMS arrives can significantly improve the individual’s chance of survival.

 

When you or someone in your vicinity is unconscious or unable to breathe, the EMBER app allows you to alert all CPR-certified EMBER Medics within a 5 minute walking distance. These medics are prepared to provide immediate help.

 

Simply press the alert button on the EMBER home screen, and choose “Get help now”.

 

Please note: the emergency response feature is not a substitute for 911. Please use the EMBER app to call 911, in addition to alerting EMBER Medics, or use the dial pad on your phone.

No. The emergency response feature is free.

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